Terms of Service

Effective August 6, 2026

These Terms of Service ("Terms") govern your access to and use of Shop Route Board, a hosted service for managing dealership service-department route boards (the "Service"), provided by Shop Route Board LLC ("Shop Route Board," "we," "us," or "our"). By creating an account, accessing the Service, or using the interactive demo, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("Customer," "you," or "your"). If you do not agree, do not use the Service.

1. The Service

Shop Route Board is a multi-tenant, web-based application that lets a dealership service department track repair orders and related work across configurable boards, boxes, statuses, and priorities, and communicate internally via built-in chat. Each Customer's data is isolated to that Customer's own tenant (site) within the Service.

2. Accounts and Access

A Customer administrator may create accounts for its own staff and assign each a role that determines what that person can see and do within the Customer's tenant. You are responsible for:

• the accuracy of information provided when creating or managing accounts;
• keeping login credentials confidential and not sharing accounts between individuals;
• all activity that occurs under your accounts, whether or not you authorized it; and
• promptly notifying us at hello@shoprouteboard.com of any suspected unauthorized access.

We may suspend or terminate an account that we reasonably believe has been compromised or is being used in violation of these Terms.

3. Interactive Demo

The public demo available from our "Try it free" link is a shared, sample environment seeded with fictitious data for evaluation purposes only. Do not enter real customer, vehicle, or other confidential information into the demo. Demo data is reset on a recurring schedule without notice, and we make no availability or data-retention commitments for the demo environment.

4. Acceptable Use

You will not, and will not permit others to:

• use the Service to store or transmit unlawful, infringing, or fraudulent content;
• attempt to access another Customer's tenant, data, or accounts without authorization;
• probe, scan, or test the vulnerability of the Service, or interfere with its normal operation, including by circumventing rate limits or authentication;
• reverse engineer or attempt to extract the source code of the Service, except to the extent applicable law expressly permits; or
• resell or provide the Service to third parties on a standalone basis without our prior written consent.

5. Your Data

As between you and us, you retain all rights to the repair-order records, notes, messages, and other content your team enters into your tenant ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and support the Service. You are solely responsible for the accuracy of Customer Data and for ensuring you have the right to enter any information — including information about your own customers — into the Service, and for complying with any laws that apply to that information. See our Privacy Policy for how we handle personal information generally.

6. Fees

Fees for paid plans, if any, are as agreed with you separately (for example, in an order form, invoice, or as displayed on our Pricing page at the time you subscribe). Fees are non-refundable except as required by law or as we otherwise agree in writing. We will provide reasonable advance notice before any fee change takes effect for an existing subscription.

7. Suspension and Termination

Either party may stop using or providing the Service at any time. We may suspend or terminate access immediately if you materially breach these Terms, including the Acceptable Use section, or if required to do so by law. Upon termination, your right to access the Service ends; we may delete Customer Data after a reasonable period, and you are responsible for exporting anything you wish to keep beforehand.

8. Intellectual Property

We and our licensors own all right, title, and interest in the Service, including its software, design, and branding, excluding Customer Data. Nothing in these Terms transfers any such ownership to you.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOP ROUTE BOARD LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will defend, indemnify, and hold us harmless from any claim, loss, or damage (including reasonable attorneys' fees) arising from your Customer Data, your breach of these Terms, or your violation of applicable law.

12. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Illinois, and you consent to the personal jurisdiction of those courts.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify account administrators. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms can be sent to hello@shoprouteboard.com.